Return, Credit and Cancellation Policy

Returns and Credits

Trillium does not accept returns or issue credits when material has been properly supplied.  This applies to all standard, special order and custom material.  Material shipped or returned to Trillium without authorization will be disposed of.

In cases where Trillium has made an error, material must be returned in resaleable condition immediately upon discovery of the error in order for a credit or replacement to be issued.  ‘Resalable condition’ means the item and all its packaging are in their original condition with all original fasteners and components intact.

In certain cases, Trillium may liaise with a supplier or manufacturer to verify whether items can be returned for credit.  This is done at Trillium’s sole discretionCustomers must obtain written authorization from Trillium before returning material.   Credits for returned material will be subject to the manufacturer’s or supplier’s restocking and administrative fees, as well as administrative and shipping fees applied by Trillium.


Material may be cancelled and deleted at any time prior to an order being released to Trillium’s suppliers. Releasing is based on project schedules, manufacturing lead times, expected delivery turnaround and other factors.

Once orders have been released, there is a limited opportunity for cancellation.  Time periods can vary depending on the manufacturer, supplier and item in question. 

If changes need to be made after material has been ordered, Trillium will work as a liaison between our clients and suppliers and work toward a reasonable outcome.  No credits will be offered past the supplier’s cancellation point.

Items that cannot be cancelled will be shipped to the customer.

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