Purpose
In compliance with the Accessibility for Ontarians with Disabilities Act, 2005, the purpose of this policy is to outline responsibilities of staff personnel (employees, volunteers and other third parties) on behalf of Trillium Architectural Products Ltd. (Trillium) in providing goods, services and opportunities to people with disabilities.
Scope
This policy applies to all staff personnel (employees, volunteers and other third parties).
Policy
Our commitment and approach
Trillium commits to provide its goods, services and opportunities in a way that respects the independence and dignity of people with disabilities. We strive to give those with disabilities the same opportunities to benefit from our services and opportunities, in the same place and in a similar way as others.
While we do our best to be prepared for positive interactions with people who have disabilities, we recognize that people with disabilities are best suited to inform us on what accommodations they require. We will listen to and work with customers, visitors and employees with disabilities to understand their needs and deliver our goods, services and opportunities in a way that works for them.
Providing goods, services and opportunities to people with disabilities
Trillium is dedicated to excellence in serving all our customers and employees, including those with disabilities.
We demonstrate this dedication in the areas of:
Communication and telephone services
We communicate with people with disabilities in ways that take into account their disability. We train our personnel on how to interact and communicate with people with different types and degrees of disabilities. This includes using clear and plain language, and speaking both clearly and slowly.
Assistive devices
We train staff to be familiar with various assistive devices that may be used by people with disabilities while accessing our goods, services or opportunities.
Billing
We commit to providing accessible invoices to all of our customers and providing invoices in alternate formats upon request. We will answer any questions customers may have about the content of the invoice in person, by telephone or email.
Use of service animals
We welcome people with disabilities who are accompanied by a service animal into the public areas of our facility. We will also ensure that all staff personnel are properly trained in how to interact with people with disabilities who are accompanied by a service animal.
Support persons
We welcome people with disabilities who are accompanied by a support person to enter Trillium’s premises.
Employment
We are committed to welcoming and accommodating people with disabilities with respect to recruitment, employment, training, career development and career progression.
Facilities
We are committed to ensuring that our premises and services are welcoming and accessible to people with disabilities. We are willing to provide necessary alterations to our facilities or other accommodations so people with disabilities can access our facilities.
Notice of temporary disruption
Trillium will provide notice in the event of a planned or unexpected disruption in the facilities or services usually used by people with disabilities. This will include information about the reason for the disruption, its anticipated duration and a description of any available alternatives.
Training
Training includes the following:
- The purposes of the Accessibility for Ontarians with Disabilities Act, 2005 and the requirements of the integrated standards.
- How to interact and communicate with people with various types of disabilities.
- How to interact with people who use an assistive device or require the assistance of a support person or service animal.
- What to do if a person with a disability is having difficulty in accessing Trillium’s goods and services.
- Trillium’s policies, practices and procedures relating to integrated standards.
- Changes to these policies, practices and procedures as they arise.
Modifications to this or other policies
Trillium policies and procedures will be developed, reviewed and updated as required to promote the dignity and independence of persons with disabilities.
Feedback process
Trillium’s goal is to provide our goods, services and opportunities to people with disabilities in a timely, respectful and dignified way. We rely on feedback from customers, visitors and employees to understand whether we have achieved this goal.
Feedback or questions about our practices, policies and performance can be directed through the e-mail forms on our Contact Page, or by telephone to extension 281. Responses will be provided within ten business days.
