A Note to Customers About Coronavirus

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A MESSAGE TO OUR CUSTOMERS CONCERNING THE CORONAVIRUS OUTBREAK


[Updated 2021-04-30]

To our Valued Customers

The COVID-19 pandemic continues to affect businesses across Canada.  As part of the supply chain for construction projects in essential sectors, Trillium is considered an essential workplace and remains open.

All departments at Trillium are operational and fully staffed, even as the majority of our employees are working remotely.  You can reach your usual contacts by email of phone. Trillium will continue to deliver available material to active job sites. Your project manager will notify you of any changes to product deliveries or manpower restrictions and can address questions about safe work procedures. 

We are not accepting walk-ins at our Wholesale order desk.  Please place you order by phone or email.

Our supply chain has remained stable with only minor changes to lead times.

Many of the projects we work on have been ordered to shut down under provincial restrictions. When sites are allowed to reopen, we will work with customers to create updated delivery schedules for any affected projects. We are fully committed to our clients and will see all projects through to completion when they reopen.  

Our Service department is fully operational and our personnel adhere to strict safety protocols when attending job sites.  Each technician is equipped with Personal Protective Equipment, hand sanitizer and disinfectant. 

Trillium truly appreciates your partnership, patience and understanding during this force majeure and unprecedented time.

Sincerely,

Geoff Mainprize

Partner
Trillium Architectural Products Ltd.

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