A Note to Customers About Coronavirus

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A MESSAGE TO OUR CUSTOMERS CONCERNING THE CORONAVIRUS OUTBREAK


 

[Updated 2020-04-08]

To our Valued Customers

Ontario’s provincial government updated their list of essential business’s on Friday April 3rd.

As part of the supply chain for construction projects in essential sectors, Trillium is considered an essential workplace and remains open.  All departments at Trillium are operational and fully staffed, even as the majority of our employees are working remotely.  

Most of our suppliers and subcontractors also remain open, however, there are delays and closures that are affecting the availability of some products.  This situation is constantly evolving and we are working closely with our network of suppliers to manage the impact.

Many of the projects we work on have been ordered to shut down under the new provincial restrictions. At this time, Trillium cannot comment on overall schedule implications, lead time revisions, or similar impacts caused by these closures. When sites are allowed to reopen, we will work with customers to create updated delivery schedules for any affected projects. We are fully committed to our clients and will see all projects through to completion when they reopen.  

For projects that remain open, including those in essential sectors like healthcare, justice and residential, Trillium will continue to provide all normal services and deliver available material to active job sites. Your project manager will notify you of any changes to product deliveries or manpower restrictions and can address questions about safe work procedures.

We are still providing consulting services, pricing projects, managing change orders and performing all other administrative tasks. You can reach your usual contacts by email of phone.

Trillium truly appreciates your partnership, patience and understanding during this force majeure and unprecedented time.

Sincerely,

Geoff Mainprize

Partner
Trillium Architectural Products Ltd.

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